Terms of service

Last updated: 19 September 2026

These Terms of Service ("Terms") govern your use of babywearingfleece.shop (the "Store") and any purchase you make from it. The Store is operated by CloudLoom LLC ("we", "us", "our"). By browsing the Store or placing an order, you agree to these Terms. If you do not agree, please do not use the Store.

1. Who we are

CloudLoom LLC
127 N Higgins Ave Ste 307d #1760
Missoula, Montana 59802
United States
Email: support@babywearingfleece.shop

2. Eligibility

You must be at least 18 years old, or have the permission of a parent or legal guardian, to place an order. By ordering, you confirm that the payment method you use belongs to you or that you are authorised to use it.

3. Products and descriptions

We work to describe our products accurately, including colours, measurements, materials, and features. Screen calibration varies, so the colour you see may differ slightly from the item you receive. Measurements are approximate and small variations between individual items are normal for garments.

Our jackets are worn over your own baby carrier. They are a warmth layer only: they do not support, hold, or secure a child, and they are not baby carriers. Always follow your carrier manufacturer's instructions, keep your child's face visible and airway clear at all times, and never cover a child's head with the pouch. You are responsible for using the product safely and appropriately.

4. Pricing

All prices are shown in US dollars and may change at any time without notice. The price that applies to your order is the price displayed at the time you place it. Taxes and shipping, where applicable, are calculated and shown at checkout before you pay.

We reserve the right to correct any pricing error. If an item was listed at an incorrect price, we may cancel the order and refund you in full rather than fulfil it at that price.

5. Discounts and promotions

Discount codes and promotional offers are subject to their own conditions, including minimum quantities, eligible products, and expiry dates. Unless stated otherwise, only one discount code may be applied per order, and codes have no cash value. We may withdraw or modify a promotion at any time, though we will honour any order already placed under it.

6. Orders

Your order is an offer to buy. A confirmation email acknowledges that we received it; it does not mean we have accepted it. We may decline or cancel any order, and may limit quantities per customer or per order, for reasons including suspected fraud, stock availability, or a pricing error. If we cancel after payment, we refund you in full.

7. Shipping and delivery

Delivery timeframes shown on the Store are estimates, not guarantees. Delays caused by carriers, customs, weather, or other events outside our control are not our responsibility, though we will help you trace a delayed parcel. Full details are in our Shipping Policy, which forms part of these Terms.

You are responsible for entering a correct and complete delivery address. We cannot reroute a parcel once dispatched and are not liable for orders sent to an incorrectly entered address.

8. Returns and refunds

Returns, exchanges, and refunds are governed by our Refund & Return Policy, which forms part of these Terms. Nothing in these Terms limits any statutory rights you have as a consumer.

9. Intellectual property

All content on the Store — text, photographs, graphics, logos, and page design — is owned by CloudLoom LLC or its licensors and is protected by intellectual property law. You may not copy, reproduce, republish, or use it commercially without our prior written permission.

10. Acceptable use

You agree not to use the Store for any unlawful purpose, to interfere with its operation or security, to attempt unauthorised access to any part of it, to scrape or harvest data from it, or to transmit malicious code. We may suspend access to anyone who does.

11. Accounts

If you create an account, you are responsible for keeping your login details confidential and for any activity that occurs under your account. Tell us promptly if you believe your account has been used without your permission.

12. Third-party links and services

The Store may link to, or rely on, third-party websites and services, including payment processors and shipping carriers. We are not responsible for their content, products, terms, or privacy practices. Your dealings with them are between you and them.

13. Disclaimer of warranties

Except for warranties that cannot be excluded by law, the Store and its products are provided "as is" and "as available", without warranty of any kind, whether express or implied, including implied warranties of merchantability and fitness for a particular purpose. We do not warrant that the Store will be uninterrupted, secure, or error-free.

14. Limitation of liability

To the fullest extent permitted by law, CloudLoom LLC and its officers, employees, and suppliers are not liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or data, arising from your use of the Store or its products. Where liability cannot be excluded, our total liability is limited to the amount you paid for the order that gave rise to the claim.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so parts of this section may not apply to you.

15. Indemnity

You agree to indemnify and hold harmless CloudLoom LLC against any claim, demand, loss, or expense arising from your breach of these Terms, your misuse of a product, or your violation of any law or third-party right.

16. Privacy

Our handling of your personal information is described in our Privacy Policy, which forms part of these Terms.

17. Force majeure

We are not liable for any failure or delay in performing our obligations where that failure or delay results from events beyond our reasonable control, including natural disasters, war, civil unrest, epidemics, labour disputes, carrier failures, or interruptions to power or telecommunications.

18. Severability

If any provision of these Terms is found to be unlawful or unenforceable, that provision is severed and the remaining provisions continue in full force.

19. Governing law

These Terms are governed by the laws of the State of Montana, United States, without regard to its conflict-of-law rules. You and we agree to the exclusive jurisdiction of the state and federal courts located in Montana for any dispute arising from these Terms, subject to any consumer-protection rights that require otherwise in your place of residence.

20. Changes to these Terms

We may update these Terms at any time by posting a revised version on this page with a new "last updated" date. The version in effect when you place an order is the version that applies to that order.

21. Contact

Questions about these Terms? Email support@babywearingfleece.shop and we will respond within 1–2 business days.