Refund policy

Last updated: 19 September 2026

We want you and your little one to love what you ordered. If something is not right, this policy explains exactly what to do and what to expect. It applies to all orders placed on babywearingfleece.shop, operated by CloudLoom LLC.

1. Return window

You have 30 days from the date your order is delivered to request a return or an exchange. Requests made after 30 days cannot be accepted unless the item is faulty.

2. Condition of returned items

To be accepted, items must be:

  • Unworn and unwashed
  • Free from marks, stains, odours, pet hair, and damage
  • Returned with all original tags attached and in their original packaging

Garments that have been worn or washed cannot be returned for hygiene reasons unless they are faulty. We reserve the right to decline a return that arrives in a condition we cannot resell, and will contact you before doing so.

3. Who pays for return shipping

  • Change of mind, wrong size ordered, or wrong colour chosen: you pay the return shipping cost.
  • Faulty item, damaged in transit, or we sent the wrong item: we pay. Email us a photo and we will either send a prepaid return label or refund you in full without needing the item back.

Your original shipping charge is refunded only where the item was faulty or we made the mistake.

4. How to start a return

  1. Email support@babywearingfleece.shop within 30 days of delivery. Include your order number, which item you are returning, and what is wrong.
  2. We reply within 1–2 business days with return instructions and the correct return address.
  3. Pack the item securely and send it back using a tracked service.

Please contact us before sending anything back. Returns that arrive without prior approval may not be identifiable to your order and may not be processed. We cannot refund parcels that do not reach us, which is why tracking matters — keep your proof of postage until the refund lands.

5. Refunds

Once your return arrives and passes inspection, we process the refund within 3–5 business days to the original payment method. Your bank or card issuer may take a further 5–10 business days to show it on your statement — that part is outside our control.

We will email you when the refund is issued. If more than 15 business days have passed since that email and you still cannot see the money, contact your bank first, then us.

6. Exchanges

The fastest way to change size or colour is to return the original item for a refund and place a new order straight away. That way you are not waiting for your return to arrive before your replacement ships, and you do not risk your size selling out in the meantime.

If you would prefer a direct exchange, email us and we will arrange it, but expect it to take longer.

7. Cancelling an order

Email us as soon as possible if you need to cancel. If your order has not yet been dispatched, we will cancel it and refund you in full. Once it has shipped, the return process above applies instead.

8. Orders that arrive damaged, incomplete, or incorrect

Email us within 7 days of delivery with your order number and clear photos of the item and the packaging. We will replace it or refund you — your choice — and we cover any return shipping.

9. Lost or badly delayed parcels

If your tracking shows no movement for 10 business days, email us with your order number and we will investigate with the carrier. If the parcel is confirmed lost, we will resend or refund it.

10. Items bought as part of a bundle

If you bought multiple items under a bundle discount and return part of the order, the discount is recalculated against what you keep. For example, if a 3-item discount no longer applies because you kept 2 items, your refund reflects the 2-item price rather than the original per-item discount. We will always show you the maths before refunding.

11. Items we cannot accept back

  • Gift cards
  • Items clearly marked "final sale" at the time of purchase

These exclusions do not apply where the item is faulty.

12. Faulty items

If a product develops a fault through normal use rather than wear and tear, accident, or misuse, contact us with photos and a description. We will assess it and, where the fault is genuine, offer a repair, replacement, or refund. Nothing in this policy limits your statutory rights as a consumer.

13. Contact

CloudLoom LLC
127 N Higgins Ave Ste 307d #1760
Missoula, Montana 59802
United States
Email: support@babywearingfleece.shop

We answer emails within 1–2 business days, Monday to Friday.