Shipping policy
Last updated: 19 September 2026
This policy explains how and when we ship orders placed on babywearingfleece.shop, operated by CloudLoom LLC.
1. Where we ship
We currently ship to addresses within the United States. We do not ship to other countries at this time. We are unable to deliver to freight forwarders.
2. Processing time
Orders are picked, packed, and dispatched within 1–2 business days of being placed. Orders placed on a weekend or a public holiday begin processing on the next business day.
During sale periods and the November–December peak, processing can take an extra day or two.
3. Delivery time
Once dispatched, delivery typically takes 4–15 business days, depending on your location and the carrier handling the final leg.
Total time from order to doorstep is therefore usually 5–17 business days. Business days exclude weekends and US public holidays.
These are estimates based on typical performance, not guarantees. See section 8.
4. Shipping cost
- Orders of $50 or more: free standard shipping.
- Orders under $50: a flat standard shipping rate, calculated and shown at checkout before you pay.
- Express shipping is available at checkout where offered, at an additional cost.
The free-shipping threshold is based on your order subtotal after any discounts and before taxes. If a discount code brings your subtotal below $50, standard shipping applies.
5. Tracking
You will receive a dispatch confirmation email with a tracking number as soon as your order leaves us. Tracking information can take 24–48 hours to begin updating — a number that shows nothing on day one is normal, not a lost parcel.
If you have not received a dispatch email within 3 business days of ordering, check your spam folder, then contact us.
6. Split shipments
Orders containing more than one item may be dispatched in separate parcels and arrive on different days. Each parcel is tracked separately and you will receive tracking for each. You are never charged more than once for shipping on a single order.
7. Delivery addresses
Please check your address carefully at checkout, including apartment or unit numbers. Once an order is dispatched we cannot reroute it, and we are not responsible for parcels sent to an address that was entered incorrectly.
If a parcel is returned to us as undeliverable, we will contact you and refund the cost of the items, minus the original shipping cost. You are welcome to place a new order with the corrected address.
We are not responsible for parcels stolen after a carrier has recorded them as delivered. If this happens, file a claim with the carrier and let us know — we will help where we can.
8. Delays
Delivery estimates are not guarantees. Carrier backlogs, customs inspections, severe weather, and other events outside our control can cause delays. We will always help you trace a delayed parcel.
If tracking shows no movement for 10 business days, email us with your order number and we will investigate with the carrier. If the parcel is confirmed lost, we will resend it or refund you in full.
9. Damaged parcels
If your order arrives damaged, take photos of the parcel and its contents before unpacking further, and email us within 7 days of delivery. We will replace or refund the item and cover any return shipping.
10. Taxes and duties
Any applicable sales tax is calculated and displayed at checkout. As we currently ship domestically only, no customs duties or import charges apply.
11. Returns
For returns, exchanges, and refunds, see our Refund & Return Policy.
12. Contact
CloudLoom LLC
127 N Higgins Ave Ste 307d #1760
Missoula, Montana 59802
United States
Email: support@babywearingfleece.shop
We answer emails within 1–2 business days, Monday to Friday.